At a glance
-
Real-time ReportingReal-time pricing updates have eliminated the delays and manual follow-ups previously required, saving time and ensuring pricing accuracy across the store.
-
Automated Stock OrderingOrdering is now completed via a mobile device or handheld scanner, significantly reducing manual workload and improving accuracy. Promotions are automatically updated, removing the need for staff to manually enter deals.
-
Enhanced Customer ExperienceFaster transaction processing at the tills ensures customers move through the checkout quickly, reducing wait times and improving satisfaction.
-
EDGEPoS Solutions used
Brian Connolly
Director, Dalmellington Service
Station
“EDGEPOS has completely transformed our store operations. The ability to automate ordering and promotions made our processes far more efficient. The speed at the tills ensure our customers have a seamless shopping experience, and our staff can focus on more important tasks. With our recent
expansion, having a system like EDGEPOS in place has been invaluable”
Driving Efficiency & Growth: How EDGEPOS Transformed Dalmellington Service Station
Dalmellington Service Station has been a staple in the local community, providing a comprehensive range of convenience products to meet the daily needs of its customers. Recently, the store underwent a significant expansion, adding an off-licence section and increasing its product variety to offer an even better selection for customers. With this growth came the challenge of managing a larger inventory, maintaining efficiency, and ensuring a smooth customer experience.
Prior to implementing EDGEPOS, the store relied on a manual system for stock management, promotions, and reporting. Staff had to write down orders, manually input promotions, and track sales trends without real-time insights. This approach was not only time-consuming but also prone to human error, making it difficult to keep up with the demands of an expanding business.
Why EDGEPoS?
Having seen EDGEPOS successfully implemented in other JET-affiliated stores, Brian Connolly (Director) and Cara Templeton (Store Manager) decided to explore its capabilities. The ability to automate key processes, improve reporting accuracy, and streamline transactions at the till made EDGEPOS the ideal choice. The system was introduced ahead of the store expansion to allow staff time to familiarise themselves with its features before the operational demands
increased.
Jet Forecourt Integration
An essential part of the store’s success is its integrated Jet Forecourt, which works seamlessly alongside EDGEPOS to make fuel transactions quick and easy. The integration allows staff to process fuel purchases effortlessly, ensuring a fast and efficient service for customers at the pump. By combining the capabilities of EDGEPOS with Jet Forecourt technology, Dalmellington Service Station delivers a unified and smooth experience, keeping both the in-store and fuel service operations running smoothly without delays.
How EDGEPOS Overcame Challenges
One of the biggest challenges the store faced was the inefficiency of manual stock management and ordering. With EDGEPOS, stock replenishment became significantly easier, as staff could now place orders digitally through a mobile device or handheld scanner. Additionally, promotions were automatically updated, ensuring customers always received the latest deals without staff needing to spend hours updating prices manually.
The lack of real-time insights was another hurdle. Previously, managers had to be physically present to check sales data. With the integration of Limitless Analytics, key performance data is now accessible remotely, allowing for better decision-making and streamlined operations.
Impact on Staff & Customer Satisfaction
The introduction of EDGEPOS has had a direct impact on both staff and customer experience. The automation of stock ordering has freed up valuable staff hours, allowing employees to focus on other critical tasks such as customer service, store presentation, and the newly added off-licence section. Checkout speed has also greatly improved, ensuring shorter queues and a more seamless shopping experience for customers.
Looking ahead to the future
Looking ahead, Dalmellington Service Station is considering additional enhancements such as EDGEPoS Self-Checkouts and Electronic Shelf Labels (ESELs) to further improve efficiency. These features would further reduce staff workload and enhance pricing accuracy. With the foundation of a modern, data-driven system in place, the store is well-positioned for continued growth and operational improvements.
In conclusion, EDGEPOS has proven to be a game-changer for Dalmellington Service Station, allowing the business to manage its expansion smoothly while improving efficiency across various operations. The integration of EDGEPOS has streamlined stock ordering, automated promotions, and provided real-time analytics, which have all played a crucial role in enhancing both staff productivity and customer satisfaction. With plans for further upgrades like self-checkouts and ESELs, Dalmellington Service Station is well-equipped to continue its growth and provide an exceptional service experience.