What is an EPoS system?
Frequently asked EPoS questions
Find answers to common questions about setting up an EPoS system for your business.
General FAQs
An EPOS (Electronic Point of Sale) system is a digital system used by retailers and businesses to process sales transactions, manage inventory, and streamline business operations.
EPOS systems integrate hardware and software to record sales, track inventory, process payments, and generate reports, providing a complete solution for managing retail solutions.
EDGEPoS FAQs
Our EPOS systems are designed for convenience and forecourt retailers. However, they can be adapted to fit into hospitality and other retail establishments.
Our EPOS system is an award-winning software, that has been developed by retailers, for retailers, to offer cutting-edge technology, such as, real-time reporting, seamless integration, customisable interfaces and tailored to meet the challenges faced daily within retail environments.
EDGEPoS includes a wide range of features, such as, inventory management, sales reporting, customer relationship management, employee data, business development opportunities, operational efficiency and prime security.
Yes, EDGEPoS has a head office feature that receives all the data from your back-office systems and streamlines it into one universal area for you to view. This allows you to compare reports, performance and trends from all your locations.
Installation & Support
Installation and set up time can vary depending on the complexity of your business needs. However, we do not recommend an installation that takes any less than 6-8 weeks.
Yes, we offer training sessions for your staff and management team. We also have support on call 24/7 to offer any additional help or address any concerns that arise.
We provide 24/7 support including troubleshooting, software updates and maintenance to ensure your EPOS system operates smoothly.
You can contact our support team via phone: +44 (0)28 9094 1911 or contact our emergency telephone number on Sunday: +44 (0)77 6727 0842.
Customisation and Integration
Yes, EDGEPoS can be customised to put promotions, logos and more on the interface; add new features or integrate new till buttons within your system and match specific business requirements.
Yes, EDGEPoS by Henderson Technology can integrate with a wide range of existing software solutions. It supports various third-party integrations to streamline operations in retail and forecourt businesses.
Security
EDGEPoS is a secure EPOS system, specifically designed with retailers in mind, particularly those in the convenience and fuel forecourt sectors. Its key security features include advanced payment protection methods like contactless payments, fuel fraud prevention, audit trails, and real-time monitoring of transactions.
Yes, the EDGEPoS system from Henderson Technology complies with GDPR and other data protection standards. The system is designed with security features such as audit trails, encrypted payment methods, and safe data handling, which help meet the data protection requirements for retailers. It also integrates with other systems while ensuring the secure management of customer and transaction data, key for compliance with GDPR regulations.
Pricing
Please contact sales@henderson.technology for more detailed pricing information and a custom quote.
No, Henderson technology offers no hidden fees. All extra services are included within your payment plan.
Additional Questions
If you have a question that we have not answered above, please do not hesitate to contact us via enquiries@henderson.technology.