At a glance
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AutomationFeatures like suggested ordering have improved efficiency.
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Customer SatisfactionEnhanced shopping experience with seamless transactions and reliable systems.
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Growth AlignmentIntegration with Henderson Technology supports profitability and keeps LA Foods competitive.
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EDGEPoS Solutions used
Tabrez Hussain
Co Owner, LA Foods, London
“EDGEPoS has been transformative for our business, enabling us to streamline operations and improve efficiency while keeping up with modern retail trends. It’s a robust system that aligns perfectly with our growth goals and gives us confidence in the future.”
1000th EDGEPoS Installation: LA Foods
LA Foods, a family-run business founded in 1990, has grown significantly over the decades, now operating 13 stores across the region. The Uxbridge Road location stands out for its diverse demographic and innovative approach to retail. The business recently celebrated a major milestone, becoming the 1000th installation of EDGEPoS by Henderson Technology.
Co-owner Tabrez Hussain shares, “Our father started the business in 1990, and in the late 2000s, my brothers and I took over. Since then, we’ve expanded to 13 stores, each tailored to meet the needs of its local community.” LA Foods places a strong emphasis on aligning with consumer trends and high-demand products, ensuring a top-tier shopping experience.
As the retail landscape becomes increasingly complex, LA Foods sought a solution to streamline operations and embrace automation. EDGEPoS emerged as the clear choice for its robust features and potential to transform store management. “We wanted an IT system that could make our operations more efficient,” explains Tabrez. “Self-checkouts, automated ordering, and electronic shelf labels (ESELs) all stood out for us.”
Operational Transformation
With EDGEPoS fully implemented across all 13 stores, LA Foods has seen remarkable improvements in efficiency and customer satisfaction. Automated ordering saves valuable time, allowing staff to focus on other critical tasks like stock management. The digital tools provided by EDGEPoS also ensure accurate stock levels and smooth daily operations.
Customer-Centric Features
The seamless transaction process and customer-friendly features have been a highlight. According to Tabrez, “EDGEPoS has created a quicker, more convenient shopping experience for our customers. Reliable systems and features like reduction printers and customer-facing screens have enhanced satisfaction levels.”
Innovation and Alignment
The partnership with Henderson Technology aligns perfectly with LA Foods’ growth goals. Tabrez states, “EDGEPoS is integral to our operations. Partnering with Henderson Technology helps us increase profitability and improve efficiency. Their focus on innovation keeps us ahead in a competitive market.”
Looking Ahead
LA Foods is excited about future retail trends, particularly the shift towards automation and advanced technology. Features like Deliveroo integrations and digital coupons are just the beginning. “We’re looking forward to rolling out more features like ESELs to further modernise our stores,” says Tabrez.
A Landmark Achievement
Being the 1000th EDGEPoS installation marks a significant milestone for both LA Foods and Henderson Technology. “It’s reassuring to be part of a large network of users,” notes Tabrez. “The strong foundation and continuous advancements give us confidence in the future.”
Conclusion
LA Foods, Uxbridge Road, London exemplifies how innovation and tradition can work hand in hand. By embracing EDGEPoS, they have set a new standard for operational excellence and customer satisfaction in the retail sector.